Maintenance Options
AltiGen Maintenance and Software Assurance
SAP (Software Assurance Program) is:
- No charge for major upgrades and unlimited upgrades
- No charge for updates and unlimited updates
- Technical support for problems escalated to AltiGen Technical
- Predictable budgeting on software costs
- All new feature set with new software
- AltiGen system is always current release of software
- Software updates labor is billable
Hardware coverage is:
- Servers
- Power supplies
- Hard drives
- VoIP cards
- Trunks cards
- PRI cards
- Resource (covered, however we do not stock locally)
Please call our Sales Department for further details and rates.
(888) 322-2477
NEC & Mitel Maintenance
Platinum Maintenance Plan
- 100% parts coverage on GraceCom system equipment
- No labor cost for equipment related issues
- Reduced hourly rate for moves, adds, & changes
- Annual review of phone system
- After hours assistance
- 5 Hour block of time for adds, moves & changes
Gold Maintenance Plan
- 100% parts coverage on GraceCom system equipment
- No labor cost for equipment related issues
- Reduced hourly rate for moves, adds, & changes
- Annual review of phone system
Block Hours
- Reduced hourly rate for labor
- No SOC
- No fuel surcharge
(Minimum purchase of 10 hours required)